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PRIVACY POLICY

AMR ANAGRAMAS METÁLICOS, S.L., is committed to protecting your privacy. This Privacy Policy explains how we collect and use your personal data and what rights and options you have in this regard. Please also see our Cookie Policy, which explains the use of cookies and other web tracking devices on our website.

 

Who is the controller of your personal data?

AMR ANAGRAMAS METÁLICOS, S.L. with Tax ID (NIF) B-72427461, registered office at C/ GENERAL O`DONNELL Nº 9, POL. IND. RIU II, C.P- 03420- CASTALLA- ALICANTE telephone number 966-54.30.57 and email: export@anagramasmetalicos.com is the data controller of your personal data. We therefore guarantee their security and confidential processing, in accordance with the provisions of the EUROPEAN GENERAL DATA PROTECTION REGULATION (EU) 2016/679, as well as any other applicable legislation.

 

What types and categories of personal data do we process?

The categories of data we will need from you are:

  • Identification and contact data.
  • Billing and payment data.
  • Connection and browsing data.

Within each of these categories are the following types of data that we will request from you or that you will provide to us at some point in our relationship:

Identification and contact data: first and last name, postal address, delivery address, date of birth, telephone number and email address. You may provide us with data about third parties with whom you have some kind of relationship. In that case, we will process the data on the understanding that you have informed these third parties that you would be giving us their data and have referred them to this privacy policy so they know how we process their data. In any event, we will inform them of this privacy policy as soon as we have the opportunity.

Billing and payment data: billing address, bank account number and bank details. Data needed to issue and complete an invoice; for companies, in compliance with tax obligations, a Tax ID (NIF/CIF) is required to complete the invoice. Payment or card details are not stored or collected in our systems; they are sent directly through the payment gateway to the payment service provider.

Connection and browsing data: where we use this type of data, we may have access to your device's IP address, device identification code and metadata.

For companies, we will process your company name and tax identification number, the contact person's first and last name, address and telephone number.

Please make sure the data you provide is up to date and accurate. If the data you provide is false, incomplete, inaccurate or out of date, we reserve the right to terminate the contracted services or any other contract that may have been entered into.

 

For what purposes do we use your personal data?

At AMR ANAGRAMAS METÁLICOS, S.L. we use your data to the extent permitted by the GDPR and by the applicable legislation in force. In all cases, processing will be carried out for specified, explicit and legitimate purposes, and your data will never be processed in a manner incompatible with those purposes. Specifically, the following processing will be carried out:

  • Responding to your enquiries, requests or petitions.
  • Managing the contractual relationship and providing the services requested by the client.
  • Handling your phone calls.
  • Issuing receipts for services provided to the client.
  • To properly provide the requested service, the client's personal data needed to follow up on its progress during the service will be processed.
  • Carrying out all administrative, tax and accounting procedures needed to meet our contractual commitments and our tax and accounting obligations.
  • Complying with our legal obligations.
  • Analysing and improving our services and communications with you.
  • Monitoring and assessing compliance with our policies and rules.
  • Sending information and commercial communications by any means where explicit consent has been given.

What is the legal basis for processing your data?

The legal basis for the processing of personal data we carry out is at all times in compliance with Article 6 of the GDPR and Article 8 of Spanish Organic Law 3/2018. Where the legal basis for the main purpose of the data processing is not covered by any of the above, the consent of the data subject will be requested for the processing.

 

How long do we keep your data?

Personal data will be kept for as long as necessary to provide the service or until the data subject withdraws their consent. The data will then be deleted in accordance with data protection legislation, which involves blocking them so that they are available only at the request of judges and courts, the Ombudsman, the Public Prosecutor or the competent public authorities during the limitation period of any actions that may arise; after that period, they will be completely erased.

 

Who do we share your data with?

We inform you that the data provided will be disclosed to the various suppliers of products and services needed to carry out the requested processing. Our suppliers are required to use the data provided solely and exclusively to fulfil the requested service. The personal data processed by AMR ANAGRAMAS METÁLICOS, S.L. to achieve the purposes described above may be disclosed to the following recipients, depending on the legal basis for the disclosure:

  • Public authorities in the cases provided for by law.
  • The State Security Forces.
  • Banks and financial institutions, for the collection of payment for contracted services.
  • Public credit registers and fraud prevention systems

 

What are your rights?

Rights:

In particular, regardless of the purpose or legal basis on which we process your data, you have the right to:

  • Right of access: anyone has the right to obtain confirmation as to whether AMR ANAGRAMAS METÁLICOS, S.L. is processing personal data concerning them.
  • Right to rectification: You have the right to access the personal data we hold about you and to request its rectification where it is inaccurate.
  • Right to erasure: when the data collected are no longer necessary for the purposes for which they were collected.
  • Right to restriction of processing: you may request that the processing of your data be restricted and that it be kept for the exercise or defence of claims.
  • Right to data portability: you have the right to receive the personal data concerning you in a structured, commonly used and machine-readable format and to transmit it to another controller.
  • Right to withdraw consent: the right to withdraw any consent you have previously given us to handle your personal information. Withdrawing your consent will not affect the lawfulness of our use of your personal information before you withdrew it.

How can you exercise your rights?

AMR ANAGRAMAS METÁLICOS, S.L. undertakes to respect the confidentiality of your personal data and to guarantee the exercise of your rights. You can exercise them free of charge by emailing us at export@anagramasmetalicos.com simply stating the reason for your request and the right you wish to exercise; please note that, by law, you must provide a copy of your ID card or foreigner's ID (DNI/NIE). In line with our transparency policy, you can also request the rights forms by any of the following means: at our premises or by email. You are also informed that you may exercise your rights by lodging a complaint with the competent supervisory authority if you have not obtained satisfaction in exercising them.

 

Would you like a form to exercise your rights?

  • We have forms for exercising your rights; ask us for them by email or, if you prefer, you can use those prepared by the Spanish Data Protection Agency or by third parties.
  • These forms must be signed electronically or accompanied by a photocopy of your ID card.
  • If someone represents you, you must attach a copy of their ID card or have them sign with their electronic signature.
  • Forms may be submitted in person, sent by post or by email to the Controller's address given at the beginning of this text.